Order Guidelines

Name Requirement

Please ensure that you enter your full name in the name field. This is essential for order processing and verification when picking up your order at a convenience store.

Payment Methods

Credit Card Payment

• When you choose to pay online with a credit card, your transaction will be processed using SSL encryption to protect your personal information.

Convenience Store Payment & Pickup

• After completing your order, you can pick up and pay for your items at the selected convenience store once they arrive.

Convenience Store Code/Barcode Payment

• After checkout, a payment code or barcode will be displayed on the screen. Follow the instructions and complete the payment at a convenience store. Once the system confirms the payment, the order will be prepared for shipment.

ATM Payment

• Transfer the order amount via physical ATM, online ATM, or online banking. Once the payment is confirmed, the order will be processed for shipment.

Cash on Delivery (COD)

• The order will be delivered via home delivery service, and the courier will collect the payment upon delivery.
• Only cash payments are accepted for COD orders.
• Please ensure your phone is reachable to avoid missed deliveries.

Secure Payment

• Our payment processing is provided by ECpay Green World Technology. All transactions are securely handled through ECpay, ensuring a safe shopping experience.

Shipping & Delivery Time

1. Processing Time

   • Orders are shipped within 1 business day after confirmation. (Excluding weekends and public holidays)

2. Convenience Store Pickup

   • Estimated 3-5 business days for delivery to the selected store.
   • Example: If you order on Monday, the package will arrive by Thursday.
   • [Limited to Penghu and Kinmen for 7-11 pickup in outlying islands. Other island regions are not supported.]

3. Home Delivery (HCT Logistics)

   • Estimated 3-4 business days for delivery to the specified address.
   • Example: If you order on Monday, the package will arrive by Thursday.
   • [Delivery times may vary for remote areas. Please contact us if you have concerns.]

4. In-Store Pickup

   • Please contact us via phone or LINE customer service to schedule a pickup.
   • Store Address:
     📍 1F., No.8, Aly. 22, Ln. 66, Sec. 5, Nanjing E. Rd., Songshan Dist., Taipei City (Near MRT Nanjing Sanmin Exit 2)

🔹 [Reminder] Orders are shipped Monday to Friday only (No shipping on weekends and public holidays).

Return & Exchange Policy

No Exchanges

• We do not accept product exchanges to minimize waiting time.
• If you wish to exchange an item, please return it for a refund and place a new order.

Returns

• If the received product does not meet your expectations, please contact customer service within 7 days to arrange a return.

Return Conditions & Guidelines

• Returned items must be in their original condition, including packaging.
• For bundle products, all items in the bundle must be returned together.
• Partial returns of bundle products are not accepted.

🔹 Situations that may affect your return eligibility:
✔ You had the opportunity to inspect the product before receiving it.
✔ Any damage, loss, or alteration of the product due to improper handling.
✔ Failure to return the original invoice if one was issued.

🔹 Packaging Requirements for Returns:

• Use the original shipping carton to pack the return.
• If the original carton is lost, please use a new box to protect the product’s original packaging.
• Do not attach labels or write directly on the original packaging.
• If the original packaging is damaged, a damage fee may be deducted from your refund.

Return Procedure

• After initiating a return request, retain the shipping receipt from the courier for tracking purposes.
• If you have questions about the product, please contact customer service before purchasing to reduce unnecessary returns and prevent food waste.

📞 Customer Service Hotline: +886 2-2546-0090